At Neujin Academy, we strive to deliver services of the highest quality. However, we understand that circumstances may arise where you need to request a refund for services rendered. Our refund policy is designed to be fair and transparent, providing clear guidelines for refund eligibility.

Refund Eligibility

Refunds in case of cancellation from your side: refunds will depend on the type of service provided and this will be informed before the payment is made by you.

Service not rendered by us: In the event we are unable to provide the service as agreed, a full refund will be issued.

Refund Process

To request a refund, please contact us at neulearn@neujinsolutions.com within the refund eligibility period. Be sure to include your name, contact information, the service you are seeking a refund for, and the reason for the refund request. Our team will review your request promptly.

Refund Timeframe

Once approved, refunds will be processed within 10 business days. The refund will be issued to your designated bank account by online fund transfer, UDI or cheque.

Contact Information

If you have any questions or require further clarification regarding our payment policy, please contact our team at neulearn@neujinsolutions.com